Every business receives calls from customers and clients wishing to speak to someone about their services, whether they’re a large multinational brand or a small local firm. It’s vital to offer a prompt and professional response to these callers, otherwise, you run the risk of losing business and damaging your reputation in the process.
Rather than wasting money on a full-time team Emergency dispatch service of receptionists, you could outsource your calls to an answering service and get your queries answered by a qualified and well trained professional. These agents will be able to respond quickly and efficiently, saving you time and money while still making sure that you deliver a high level of customer satisfaction.
You can choose from automated answering systems that allow callers to leave voice messages or receive information based on responses to prompts, or you can opt for live receptionists. Automated systems work best with callers who are not looking for specific information, such as sales or support, and cost less than live operators.
Answering services can handle a wide range of tasks, from simple voicemail to taking messages and dispatching orders. They can also schedule appointments and process online orders, as well as integrate with CRMs.
Outbound calling for growing sales
Having an answering service makes it possible to outsource your calls to a professional team who can take incoming leads and provide expert advice about your product or services. They can also schedule appointments, dispatch calls and collect orders – all while freeing up your team to concentrate on other aspects of your business.
Receptionists specialised in your industry
In a nutshell, a telephone answering service is a dedicated team of professionals who can answer your customer and client calls and provide an efficient and timely service to them. They can handle a variety of call types and can even offer a 24 hour service to ensure that your calls are answered at all times.
They are a great way to keep your phone lines free and uncluttered while at the same time allowing you to focus on other areas of your business, such as developing new marketing strategies. They can also help you to maintain your company’s goodwill, as many customers prefer to contact a business that is responsive and can be contacted at any time of the day or night.
Receptionists can be personalised to your business, with options to include things such as your logo and name. This means that you can make the most of a customised and personalised telephone answering service, so that your brand image is always portrayed in the right light.
Improved time management
Research shows that businesses lose around 2 hours a day because they are interrupted by incoming calls, emails, or other work-related issues. This is a massive amount of lost work time that could be better spent on other aspects of your business.
Using an answering service can improve your company’s productivity and efficiency, meaning that you’ll be able to focus on other aspects of your business, which can help to boost your bottom line. Ultimately, this can help you to grow your business and develop new products and services.